Virtual Assistant

Description:

This is a full-time on-site role for an Amazon Virtual Assistant at Octtoppus. The Virtual Assistant will provide administrative support, will play a key role in our e-commerce operations, ensuring seamless coordination and optimisation. The Virtual Assistant will report to the Manager and work closely with other team members to deliver high-quality services.

Product Listing and Optimisation:

Create and manage product listings on Amazon, ensuring accuracy and optimisation.

Implement strategies to enhance product visibility and maximise sales.

Order Management:

Monitor and process orders, ensuring timely fulfilment and customer satisfaction.

Coordinate with logistics partners to manage inventory levels.

Customer Service:

Provide excellent customer service, addressing inquiries and resolving issues promptly.

Maintain a positive brand image through effective communication with customers.

Market Research:

Conduct market research to identify trends, analyse competitor activities, and suggest improvements.

Collaborate with the team to implement effective marketing strategies.

Data Analysis:

Analyse sales data and customer behaviour to derive insights for decision-making.

Generate reports to track key performance indicators.

Qualifications

• Proven experience as an Amazon Virtual Assistant.
• Excellent communication, interpersonal & multitasking skills
• Strong organisational and time management skills
• Analytical mindset with the ability to interpret data.
• Ability to work independently or as part of a team
• Proven experience as a virtual assistant or administrative assistant
• Bachelor's degree in Business Administration or related field (preferred)
• Familiarity with finance and investment terminology (preferred)