Virtual Assistant

Description:

Are you organised, detail-oriented and skilled in customer handling? A1J International Ltd is seeking a Virtual Assistant to join our dynamic team. As a Virtual Assistant, you'll play a crucial role in supporting our operations, handling customer inquiries, ensuring smooth administrative processes and much more.

About Us:

A1J International Ltd is a leading multi-faceted software company dedicated to delivering exceptional solutions to our global clientele. We pride ourselves on our commitment to excellence, innovation and customer satisfaction.

Responsibilities:

Customer Handling: Respond promptly and professionally to customer inquiries via email, phone and other communication channels, providing excellent service and support

Administrative Tasks: Assist with various administrative tasks, including data entry, filing, scheduling appointments, managing calendars and preparing reports

Order Logistics: Coordinate order processing and logistics, ensuring timely delivery and accurate documentation. Liaise with vendors, shipping companies, and other stakeholders as needed

Computer Literacy: Proficient in using computer applications and software, including Microsoft Office suite and CRM systems. Ability to learn and adapt to new tools and technologies quickly

English Comprehension: Strong written and verbal communication skills in English, with the ability to comprehend and convey information effectively. Assist with drafting emails, memos and other correspondence as required

Research: Conduct online research to gather information, compile data and assist with project planning and decision-making

Organisation: Maintain organised digital and physical files, databases and records, ensuring easy accessibility and accuracy of information

Team Support: Collaborate with team members to support various projects and initiatives, offering assistance and contributing to team success

Requirements:

- Previous experience as a virtual assistant or in a similar administrative role preferred

- Excellent organisational and time-management skills

- Ability to multitask and prioritise tasks effectively.

- Detail-oriented with a high level of accuracy in work