Venue Staff Pool Manager

Description:

The main objective of this position is to effectively schedule, train, and deploy a suitable combination of Venue Supervisors and Venue Staff for Test Day operations. The role carries the ultimate responsibility of ensuring the availability, capability, contingency, and pipeline of resources to meet the demand. This includes developing a comprehensive workforce plan, monitoring performance, and striving for optimal cost, utilization, and productivity to deliver a satisfactory customer experience. Additionally, the role will oversee the recruitment, training, and management of Bulk recruit Venue Staff, while also ensuring an appropriate level of recruitment and succession planning for Venue Supervisors.

Main Accountabilities

Product Service Delivery

• Implements regular performance monitoring, engagement strategy, and succession plan to maintain productivity and quality standards.
• Supports the development of internal/external SLAs (Service Level Agreements) with HR to ensure a strong pipeline of skilled and motivated resource pool to support exams delivery.
• Develops and advises on performance standards, engagement strategy, and succession plan to maintain productivity and quality standards.
• Develops a Test Day resource plan to match individuals to the required resource profile.