Us Medical Front Desk Appointment Setter

Description:

This is a full-time on-site role for a Medical Front Desk Appointment Setter. The role involves setting appointments, scheduling appointments, lead generation, communication, and providing excellent customer service.

Qualifications

• Setting Appointments and Appointment Scheduling skills
• Lead Generation and Communication skills
• Customer Service skills
• Excellent organizational and time management skills
• Experience in a medical or healthcare setting is a plus
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office and scheduling software

Key Responsibilities:

Appointment Scheduling & Patient Interaction:

Answer incoming calls and schedule appointments according to clinic protocols.

Confirm and remind patients of upcoming appointments via phone, email, or text.

Reschedule or cancel appointments as needed, ensuring minimal disruptions to the provider’s schedule.

Verify patient information and insurance details before confirming appointments.

Maintain accurate records of scheduled appointments in the electronic health record (EHR) system.

Front Desk & Administrative Duties:

Greet patients warmly and check them in for appointments.

Assist with new patient registration, collecting necessary forms and documentation.

Process patient payments, co-pays, and provide receipts as necessary.

Coordinate with medical staff to ensure appointment availability aligns with provider schedules.

Address patient inquiries and direct them to the appropriate department if needed.

Communication & Customer Service:

Provide professional and courteous customer service to all patients.

Answer general questions regarding office hours, services, and insurance coverage.

Handle patient complaints or concerns and escalate issues to the office manager if necessary.

Work closely with medical assistants, nurses, and providers to optimize scheduling and patient flow.

Qualifications & Skills:

Previous experience in a medical office, front desk, or appointment scheduling role preferred.

Strong communication and interpersonal skills.

Proficiency in using electronic health records (EHR) and scheduling software.

Ability to multitask and work in a fast-paced environment.

Knowledge of medical terminology and health insurance policies is a plus.

Strong attention to detail and organizational skills.