Travel Agent

Description:

Key Responsibilities:

1. Travel Services Management:

   • Efficiently manage travel bookings, including airfare, hotels, and limousine services.
   • Handle ticketing, reissues, cancellations, and changes with precision.
   • Ensure all arrangements are accurate, timely, and aligned with client preferences.

2. Customer Service Excellence:

   • Provide personalized and exceptional customer support during the booking and post-sales processes.
   • Address client queries, resolve issues promptly, and ensure customer satisfaction.
   • Maintain a professional, team-oriented environment to foster positive client relationships.

3. Reservation Systems and Processes:

   • Operate advanced reservation systems like Sabre (preferred), Amadeus, or Galileo with expertise.
   • Stay updated on airline policies, visa requirements, refund processes, and travel guidelines.

4. Documentation and Coordination:

   • Prepare travel-related documents with accuracy, including itineraries, invoices, and confirmations.
   • Collaborate with team members to meet organizational goals and client expectations.

Qualifications and Skills Required:

• Reservation Systems Expertise:
  Proficiency in Sabre is highly preferred. Knowledge of Amadeus or Galileo is also acceptable.

• Professional Experience:
  At least 1 year of experience working with international travel agencies is mandatory.

• Language and Communication Skills:
  Fluency in both spoken and written English for seamless communication with clients and partners.

• Technical Skills:
  Proficiency in Microsoft Office applications (Word, Excel, Outlook) for effective coordination and documentation.

• Knowledge Base:
  Strong understanding of:

  • Airline regulations and travel policies.
  • Visa processes and ticketing protocols.
  • Refunds and hotel reservation procedures.

• Flexibility for Night Shifts:
  Must be available to work night shifts only (8 PM–5 AM) for six days a week.

What We Offer:

• Competitive Salary:
  Base salary of Rs. 80,000–100,000/month, with attractive incentives for exceptional performance.

• Growth Opportunities:
  Chance to grow within a fast-paced and expanding travel agency with international operations.

• Dynamic Work Environment:
  Be part of a collaborative team with a strong presence in both New York and Karachi.