Test Day Officer

Description:

The Test Day Officer will be responsible for implementing all activities related to the Test Day and Post Test Day processes across all products. The post holder will ensure that examinations are conducted to the highest standards and in accordance with relevant Corporate and Exam Board guidelines. This role also encompasses the timely scanning and submission of exam papers, management of OSM and Speaking Results for IELTS, uploading results to IWAS, handling Enquiry on Results (EOR), and managing refunds for all products. Additionally, the Coordinator will oversee the results dispatch process.

Main Accountabilities But Not Limited To The Following

Product Service Delivery

• Implements the Test Day and Post Test Day activities, including recording attendance using CiCo and BOSS systems.
• Supports investigations arising from Test Day activities.
• Coordinates with the Operations Planning Manager for venue planning.
• Ensures proper storage of exam materials and papers at the venue, adhering to Compliance standards, and escalates any discrepancies.
• Reconciles exam materials and papers received at the venue according to Compliance standards and escalates any discrepancies.
• Checks the receipt of sufficient and adequate test day resources, such as process guides, stationery, branding/signage, and technical equipment.
• Ensures proper procedures and documentation when handing over to couriers.
• Facilitates timely payment of Venue staff and Examiner payments.
• Manages results dispatch for all products.
• Ensures timely checking of speaking test recordings, scanning, and submission of exam papers for marking.
• Manages post-exam services, including transfers, refunds, EOR, and processing of results, attestations, and certifications.