Description:
As a Telesales Representative at JC BUCKMAN Furniture, you will be responsible for proactively contacting potential customers to introduce them to our premium furniture products and drive sales. This role requires excellent communication skills, a passion for furniture, and the ability to build rapport with customers over the phone.
Key Responsibilities:
- Sales Outreach: Initiate outbound calls to potential customers to present JC BUCKMAN Furniture's products, focusing on the features and benefits that align with customer needs.
- Product Knowledge: Develop a deep understanding of JC BUCKMAN Furniture's product line to effectively communicate product features, benefits, and unique selling points.
- Customer Relationship Management: Build and maintain strong relationships with customers by understanding their preferences, addressing inquiries, and providing exceptional customer service.
- Sales Targets: Meet and exceed weekly and monthly sales targets, demonstrating a results-oriented approach to achieve individual and team goals.
- Lead Qualification: Qualify leads by assessing customer needs, budget constraints, and buying intentions to ensure efficient use of sales resources.
- Documentation: Accurately record customer information, interactions, and transactions in the CRM system.
- Market Intelligence: Stay informed about industry trends, competitor products, and customer preferences to contribute valuable insights to the sales and marketing teams.
Qualifications:
- Proven experience in telesales or a related sales role.
- Excellent verbal communication and active listening skills.
- Strong interpersonal skills with the ability to build rapport quickly.
- Basic knowledge of furniture and interior design concepts is a plus.
- Goal-oriented and self-motivated with a track record of meeting or exceeding sales targets.
- Familiarity with CRM systems and sales software.
- Ability to work collaboratively in a team-oriented environment.
- High school diploma; additional education in sales or a related field is a plus.