Technical Support Specialist

Description:

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Responsibilities
 

• Proactively handling escalations, responding to issues in Jira and product enhancement requests in Deel speed
• Do pre-investigation on the issues, categorise them accordingly and assign to a relevant team following Service Legal Agreements
• Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers
• Collaborating with other internal teams globally and stay in touch until the issue is resolved
• Communicate clear & concise answers to complex technical questions
• Decrease the level of basic escalations from frontline teams
• Optimize escalation processes to increase the quality and efficiency of operations
  
   

REQUIREMENTS:
 

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup company/environment
• 1+ years experience in Customer Support
• Basic understanding of Restful APIs
• Basic Knowledge of SQL
• Working with Atlassian, Zendesk or any CRM, Jira and/or Service Desk
• Ability to explain complex issues in an easy and understandable manner.
• Excellent track of diagnosing and troubleshooting technical issues
• Strong attention to detail and analytical skills
• Ability to read and understand the code to troubleshoot and resolve technical issues
• Must be based within APAC region