Technical Support Specialist

 

Description:


As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

What You'll Do
 

  • Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
  • Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale
     

What We're Looking For
 

  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Comfortable with rotational shifts

Organization Motive
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Technical Support Specialist
Job Location Islamabad,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-10-07 3:01 pm
Expires on 2025-01-22