Technical Support Engineer

Description:

We are looking for a Technical Support Engineers to provide real time customer support (calls, emails and chat) to the customers of Cielo Breez Smart Thermostats.

There are multiple openings in our Islamabad office.

Come and join the multiple award winning company where you will learn and grow in a fast-paced and challenging environment.

Requirement & Responsibilities:

• Eastern Time shift for US based customers.

• Customer focused persons - very simple!

• Real time interaction with customer over the phone, chat or email.

• Hands-on knowledge and Proficiency in Zendesk.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.

Qualifications

• 2+ years' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills