Description:
We are looking for a Technical Support Consultant who will be responsible to onboard our customers by providing data solutions, migrating, and mapping the data while also manipulating data for our existing customers. You will also work closely with developers to write SQL queries to extract data from the Azure DB. As a Technical Support Consultant, you must be knowledgeable, customer-oriented and conduct zoom meetings with our clients to accumulate their data Import/manipulation prerequisites, we expect you to amaze us with your presentation and documentation skills. Weโre further looking for superior technical expertise and a problem-solving aptitude.
๐ช๐ต๐ฎ๐ ๐ฌ๐ผ๐๐ฟ ๐ ๐ฎ๐ถ๐ป ๐๐ผ๐ฐ๐๐ ๐ช๐ถ๐น๐น ๐๐ฒ:
๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐:
- Working closely with our customers during the onboarding process to ensure the data migration is smooth and best solutions are provided based on their system usage.
- Gather, Validate, and rectify customer data into excel formatted templates and import data for the customer using import utilities.
- MS Excel expertise to perform certain tasks that are tedious and repetitive.
- Manipulate data in excel based on the requirement and sort raw data into our format of Import templates.
- Validating data prior/posterior upload and maintaining a record on Jira platform.
- Experience of writing and testing custom reports using SQL to extract data from the Azure DB. Basic SQL Scripting Knowledge Required.
- Be part of the Agile Development Cycle with strong communication and Documentation Skills.
- Be able to manage deadlines and ensuring SLAโs are met.
- Communicate with the customer through different channels to analyse and evaluate their custom technical requirements.
- Manage customer escalations in accordance with agreed SLAs and support agreements.
- Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.
- Ability to present complex technical information to non-technical audiences.
- Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
- Handle internal team reporting on Excel, power BI etc.
๐๐๐๐ฒ๐ป๐๐ถ๐ฎ๐น ๐ฅ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐๐, ๐๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐ฎ๐ป๐ฑ ๐ฆ๐ธ๐ถ๐น๐น๐:
- MS Excel โ Advance level.
- Prior experience of reporting and data visualisation using Excel or similar tools.
- Minimum of 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).
- Must have excellent English communication skills and experience with documenting root cause analysis.
- Ability to produce accurate and Customer Specifications Documents for Development.
- Ability to multitask in a fast-paced environment.
- Aptitude to learn new methods and follow current procedures.
- Prior experience in using Ticket Tracking/ logging tools.
- Prior experience of client communication via emails or video calls i.e., Zoom, Teams etc.
- Excellent communication (Verbal and Written) Skills.
- Excellent interpersonal skills.
- Eagerness to learn and develop skills to improve work performance.
- A team player, with the ability to communicate and work effectively with other departments.