Technical Operations Specialist

Description:

We are seeking a versatile and detail-oriented Technical Operations Specialist to join our team. This role involves a combination of technical monitoring, content management, social media engagement, proposal management, and HR tasks. The ideal candidate will have a strong technical background, excellent organizational skills, and the ability to manage multiple responsibilities efficiently.

Key Responsibilities:

• Technical Monitoring and Validation:

• Monitor exceptions and logs via Telescope, Laravel logs, and exception emails.
• Inform the respective person about critical emails.
• View and analyze user activities on mouseflows.com and Google Analytics.
• Content and Social Media Management:
• Post educational content, weekly updates, and news for our different products
• Share blog post on Twitter, LinkedIn, and Facebook.
• Advertise Our Products on various social media platforms through posts and comments.
• Share posts daily/weekly to maintain a social media presence.

• Proposal and Tender Management:

• View and track relevant tenders on platforms like Contracts Finder.
• Add relevant tenders in our task management tool and track tender activities.
• Post proposals on Upwork and manage proposal submissions.

• Email and Event Management:

• Monitor emails
• Send event messages via the app and schedule meetings by contacting respective members.

• Employee Tracking and Compliance:

• Track daily or weekly tasks, reminders, start and end messages, and update weekly reports.
• Track GitHub code pushes and ensure developers send monthly invoices regularly.
• Send weekly compliance emails to employees regarding Discord, password 2FA, etc.

• HR and Recruitment:

• Post job openings on LinkedIn and other platforms.
• Filter candidates for introductory interviews and conduct basic technical interviews.
• Monitor task tests (4 hours) and connect with developers to schedule interviews.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• Strong technical background and familiarity with monitoring tools and platforms.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Experience with social media management and content creation.
• Knowledge of proposal management and HR processes is a plus.