Technical Customer Success Manager

Description:

As a Technical Customer Success Manager, you will be a key player in ensuring the overall client success and satisfaction. This role involves understanding the technical aspects of the products, collaborating closely with customers, and driving initiatives to maximize the value they receive.

Duties and Responsibilities:

● Own and manage the full customer journey for self-service subscribers

● Regularly check in with customers to anticipate and address their needs, provide usage insights, and ensure they

are maximizing product benefits

● Build and maintain strong relationships with customers, ensuring their long-term success and satisfaction with

the product

● Become a product expert, staying up to date with new features, integrations, and best practices to help

customers get the most value

● Identify opportunities for upselling additional features or services based on customer needs and ensure renewal

of contracts

● Work closely with product and engineering teams to ensure customer feedback is incorporated into product

development and improvements

● Analyze and resolve complex customer issues, leveraging both technical and customer service skills to deliver

timely solutions

Qualifications and Requirements:

● Associate’s or bachelor’s degree in Computer Science, Information Technology, or related field preferred.

● Proven experience in frontend technologies such as React, Angular, or Vue, or strong frontend JavaScript expertise.

● Skilled in training, onboarding, and upselling customers.

● Strong client interaction skills and exceptional communication abilities.

● Customer-focused with a passion for ensuring customer success.

● Must be able to work between East Coast or Pacific Time hour.