Tech Support

Description:

Qualifications

• Bachelors in Computer Science

Experience

• 2-4 years experience

Job Description

• ANALYSIS - Daily audit of CAT portal, analyzing submitted trades data.
• TROUBLESHOOTING - Reviewing trades on daily basis, figuring out where the issue is arising from and using critical analysis, business knowledge to find the root cause using SQL.
• SOLUTION BASED APPROACH - Emailing counter parties to take the necessary steps in resolving the issue. If the issue lies on our end, raising JIRAs to L3 and ensuring the issue gets fixed.
• MONITORING - Monitoring SQL jobs that are setup for different processes this includes processes running on AWS and other data center machines.
• CO-ORDINATION AND ESCALATION - In case of issue, then the next course of action is to carry out L1 and L2 support as some processes are time critical their resolution needs to expedite, this includes coordinating with development team outside of their working hours to ensure fixing is deployed. If the issue is non-time critical then raising a JIRA to the L3 and notifying to next shift to follow up.
• PARTICIPATING IN TRAINING SESSION - Attending training sessions conducted on a organizational scale.
• TASK DELEGATION - Delegating tasks to relevant department and assisting in it where required.
• FINRA CAT ISSUES - Registering FINRA CAT issues with FINRA helpdesk. Filling up the Self Reporting form issue wise, and uploading a copy of it on the FINRA CAT Issue Directory. Proactively following up on the issues till they get resolved and inform FINRA Helpdesk when its resolved.
• FINRA INQUIRIES - Responding and resolving all FINRA inquiries whether they are initiated from FINRA helpdesk or FINRA Market Regulation department.
• INTER-DEPARTMENT CO-ORDINATION - Co-ordinating with different departments to get FINRA queries resolved or addressed.
• LEARNING DATABASES - Learn the database skills and get to know other configuration processes.
• BUSINESS KNOWLEDGE - Learn the business knowledge through intra team trainings.
• PROACTIVE OWNERSHIP - Taking a proactive lead on everything that heads towards the team.
• EMAIL COORDINATION - Proactive approach on emails.
• DEVELOPMENT SKILLS - Must know the basic skills of development language C.