Team Leader Contact Center

Description:

We are hiring for Team Leader Contact Center.

Office Location: Karachi
Qualification: Intermediate or Graduate.
Experience: 2 to 3 Years of Contact Center Experience

Key Responsibilities:

• Lead and motivate the team to optimum performance levels to achieve agreed targets.
• Deliver all departmental KPIs, achieving set targets and objectives.
• Build effective relationships with other teams and departments. Communicate all information clearly and in a timely manner.
• Act as a role model to others whilst striving to achieve high standards of performance and customer service.
• Manage team KPIs and ensure that each member of the team provides an optimum level of customer service to the customer.
• Handle escalated calls and resolve customer problems.
• Identify areas of improvement in the team and help them to improve.