Description:
You will aim to exceed our leadership's performance and quality standards rather than just meeting expectations. Your role extends beyond identifying innovative ideas; you'll be advocating for them and turning them into reality. Your role involves building strong connections and understanding with each team member, eventually propelling them toward success.
It will be your responsibility to keep an eye on the daily operational metrics. Your skillful performance at managing tasks ranges from weekly meetings to one-on-one meetings with the members.
You will also be working with various stakeholders to ensure the team's productivity, quality, and accuracy of the annotated data, ultimately contributing to our team's success. If you are self-motivated and have a knack for leadership, we encourage you to apply for this role.
What You'll Do:
- Product Oversight: Having insight into the products and projects and alignment with the product or project goals of the company. Your mandate involves assessing the scalability of annotation processes and working with your team to find ways to improve efficiency without compromising quality.
- Create an inspiring team environment: Managing a team of up to 20 employees (called a POD). Keeping their morale and motivation high and truly being there for them in their need. This also includes ensuring a strong pod culture where everyone's ideas are respected and heard.
- Effective Communication Skills: Conducting weekly sessions with the entire POD and biweekly sessions with individual team members. Exceptional verbal, written, and interpersonal communication skills and strong follow-ups.
- Stakeholder Communication: You'll be working with Product, Engineering, and R&D on side projects. You'll be getting in-depth knowledge of the product and processes and you are responsible for translating the relevant information to your POD members.
- Hierarchical communication & collaboration: Collaborating with the team Coordinator to discuss team performance, performance metrics, and team member issues, ensure that things run smoothly.
- Training and development: Identify the training needs and assist every POD member.
- Team performance assessment: Assessing individual performance of team members and overall performance of the team/POD. Accountable for driving your team's performance to consistently meet or exceed quota and activity expectations.
- Two-way feedback: Gathering feedback and ideas from team members about new additions or changes to the pre-existing processes. This will help ensure continuous improvement in processes.
- Build and maintain a productive and Fun Team: Organizing/managing social activities for/with team members. Ensuring a healthy team environment with team bonding activities and fun.
- Helpfulness & approachability: Help and resolve problems of team members. Conflict resolution, if one ever arises. Should be passionate about people management and have a keen eye for understanding motivation and drive within others.
- Work under pressure: Ability to work under pressure, managing multiple projects in parallel, often under tight deadlines.
- Leave Management: The processes and policies of managing employee time-off requests, such as vacation, holidays, sick leave, and parental leave.
What We're Looking For:
- Preferable - BS in Engineering (Computer Science, Information Systems, or related field) and/or Business.
- Previous experience in a similar role, ideally with a background in product or project management.
- Knowledge of SQL and G Suite.
- Strong knowledge of the company's products and processes.
- Ability to translate and communicate complex information to team members.
- Must be a people person, with thorough troubleshooting skills.
- Possess excellent leadership skills and people management skills Organizational, time management, and decision-making skills.
- Effective team-building and morale-boosting capabilities.
- Empathy and the ability to understand and motivate team members.
- Exceptional verbal and written communication skills.
- Strong analytical and interpersonal skills.
- Ability to provide strong follow-up and feedback to team members.
- Strong time management and stress management skills.
- Must possess a diagnostic approach to assist our internal stakeholders.
- Ability to think out of the box.
- Ability to manage multiple high-priority tasks simultaneously and work independently with limited supervision.