Description:
We are seeking a dynamic and experienced individual to join our team as a Team Lead - Online Sales and telemarketing. The ideal candidate will have a proven track record in sales, exceptional communication skills in English, boundless energy, and the ability to lead and motivate a team. The Team Lead will be responsible for driving online sales performance and ensuring the achievement of targets, with a specific focus on tele sales and marketing strategies.
Responsibilities:
Sales Leadership:
- Lead and manage a team of online e – commerce and tele sales representatives, to achieve and exceed sales targets.
- Generate sales leads and create pipelines as well as help closing sales and achieving team targets.
- Actively achieve his/her own sales targets and lead by example.
- Develop and implement effective sales strategies, with a particular emphasis on tele sales, to drive online revenue growth.
- Provide guidance, training, and mentorship to team members, fostering expertise in both online and tele sales techniques.
- Strive to achieve customer delight by providing excellent customer experience.
Performance Monitoring:
- Monitor individual and team performance, identifying areas for improvement and implementing necessary measures, including those specific to tele sales.
- Utilize data analytics to track key performance indicators, providing insights to optimize both online and tele sales processes.
Communication Skills:
- Communicate effectively with team members, fostering a positive and collaborative working environment, including those engaged in tele sales.
- Interface with other departments to ensure seamless communication and coordination, especially between online and tele sales teams.
Weekly Reporting:
- Generate and submit comprehensive weekly progress reports detailing team and individual achievements, challenges, and action plans for improvement, covering both online and tele sales.
- Analyze sales data and trends, providing insights for continuous improvement in both online and tele sales strategies.
Customer Focus:
- Foster strong customer relationships and ensure customer satisfaction throughout the sales process, whether conducted online or through tele sales.
Qualifications:
- Relevant education in Business, Marketing, E-Commerce, IT or any related field.
- 3-5 years of proven experience in online sales, with a track record of meeting or exceeding targets, including tele sales expertise.
- Excellent spoken and written English communication skills.
- Demonstrated leadership abilities and the ability to motivate and inspire a team engaged in both online and tele sales.
- Energetic, dynamic, and results-oriented mindset.
- Strong analytical and problem-solving skills.
- Proficient in using CRM software and other sales tools.