Tac Support Engineer

Description:

Required Education;

• Bachelor's Degree in Information Technology, Computer Engineering or related field.

Job Description;

• Diagnose and troubleshoot technical issues
• Ask customers targeted questions to quickly understand the root of the problem
• Generate complaint tickets against the respective areas.
• Track complaint tickets through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (technical engineers and the NOC team)
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Maintain jovial relationships with clients
• To entertain customer calls, emails, Whatsapp messages and walk in customers.

Experience

• Fresh to 1 year

Requirements

• Eager to learn
• Agreed to work in shifts
• Good communication skills