Description:
As a Systems Support Specialist at Motive, you will be responsible for administration, management and support of our Salesforce and integrated Enterprise Systems applications. You will ensure continued delivery of innovative, high quality solutions that enable the following functional team Sales, Sales Operations, Customer Service, Customer Success, Order Management, Marketing and Finance. You will have the opportunity to work with integrations as we expand our suite of applications.
You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers. We will work closely together to design the best solutions for our users, and make the best technical decisions for our company.
What You'll Do
- Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues in a timely manner.
- The administration and support of Salesforce.com includes but is not limited to: User management, data import/update, bug investigations, and enhancements.
- Analyse and Prioritise enhancement requests and make appropriate changes and/or escalate to the change advisory board when necessary.
- Ability to manage workload and projects, many on a time-sensitive basis while still maintaining accuracy with strong attention to detail.
- Assist in developing detailed and high-level technical design documents.
- Analyze and Prioritize enhancement requests and make appropriate changes and/or escalate to the change advisory board when necessary.
- Create and update documentation for different audiences within the team.
- Focus on continuous learning and early feedback loops.
What We're Looking For
- Engineering background with understanding of technology related to business solutions.
- Minimum 2 years of implementing, operating, maintaining or using Salesforce.com with hands-on administrative, configuration and process management experience.
- Skill set that includes command of working independently, setting priorities, handling multiple tasks with concentration, speed and accuracy to meet deadlines.
- Native or bilingual spoken and written English skills
- Salesforce Administration Certification (Required)
- Salesforce Advance Administration and Sales Cloud Certification (Preferred)
- Strong analytical, facilitation and problem-solving skills
- Understanding of Salesforce.com’s Sales and Service Cloud Architecture