Systems Engineer

Description:

●Manage and monitor the installed systems and their infrastructure

● Manage the configuration of each system as the customer's needs change.

● Serve as a primary point responsible for the overall health, performance, and capacity of the systems

● Provide 2nd level support for the installed systems

● Proactively ensure the highest levels of systems and their infrastructure availability

● Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

● Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

● Participate in the design of information and operational support systems

● Prioritize and work with internal/external teams for the fixes/workarounds.

● Analyze frequent problems and report to the development team.

● Maintain the Service level agreement (SLA).