System Support Engineer

Description:

We are looking for a Systems Support Engineer, who specializes in 1st level support of software, data & hardware solutions via calls, e-mails & remote support.

·        Experience in networking, and structured cabling.

·        Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.

·        Monitor performance and maintain systems according to requirements.

·        Experience with firewalls SOPHOS/ pfSense, internet VPN's remote implementation, troubleshooting, and problem resolution is desired.

·        Working Experience with NAS / FreeNAS.

·        Work experience with Storage Technologies (EMC, Veritas Netbackup, etc)

·        Working knowledge of the Linux Operating System.

·        Knowledge of "Infrastructure as Code" as the way to manage infrastructure.

·        CCTV-NVR/DVR Configuration.

·        Extensive experience and knowledge of Active Directory, DHCP, and DNS services.

·        Ability to set up User Profiles, including account setup and network configuration.

·        Track computer system issues through to resolution, within agreed time limits.

·        Follow up with resources to ensure their IT systems are fully functional after troubleshooting.

·        Understanding of ITIL and Agile modes of IT management.

·        Coordinate with vendors for procurement.

·        Document technical knowledge in the form of notes and manuals.

·        Excellent written and verbal communication skills.

Requirements:

·        Bachelors in Engineering relative filed.

·        Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

·        Good interpersonal skills.

·        CCNA

·        MCSA

·        1 to 3 Years of experience.