Support all server and desktop based operating systems and applications, Microsoft Server Windows 2003, 2008/R2 and 2012/R2 - Active Directory, Group Policy deployment/management, Windows Desktops XP, 7 and 8
Perform remote diagnostics using enterprise remote control utilities
Provide support to customers/teams remotely and over the phone
Ensure that the Service Level Agreements (SLA) are adhered to at all times
Provide coordination and be an escalation point for the local technical and project teams
Participate in Change review meetings to ensure smooth management of changes and releases
Manage issues escalated from service desk, ensuring all activities do not cause Service Level
Agreements (SLA) violation
Support all parts of the infrastructure with a focus on Problem Management of Applications including Core Platforms (Server 2003/2008/2012), Exchange, SQL, Backup solutions, DNS/DHCP/Group Policy
Diagnose the cause of problems of incidents escalated from other teams and investigate where possible provide suitable solutions
Monitor and make recommendations regarding the performance of servers within the environment
Analyze, detect, identify and correct technical problems and deficiencies
Provide an active role in maintaining and improving the security of the system
Perform detailed analysis on server/system failures or review analysis performed by other teams
In depth knowledge of the Linux Operating System
Enterprise Linux - including understanding of kernel tuning and OS monitoring tools
Familiar with software project build automation ("make", Maven) and Build and Integration tools (Jenkins)
Proficient with scripting in Shell (bash, ksh) and Python
Understanding of virtualization environments (ESXi)
Working knowledge in an orchestration and configuration management tool (preferably Ansible)
Familiar with the IaaS public clouds (Azure or preferable AWS)
Understand Infrastructure and security services like Load Balancing, Firewall, TLS encryption etc.
Understand component placement for a traditional 3 tier application and microservices based applications
Proficiency in production troubleshooting, including distributed systems
Working knowledge of Linux Containerized environments (one of "Open Contained Initiative", Docker, CoreOS)
Familiar with Monitoring tools - both at the OS level
Knowledge around "Infrastructure as Code" as the way to manage infrastructure
Familiar with agile methodologies in Operations and Development
Awareness around that "Hope is not a Strategy" when dealing with complex interactions between people and data systems
Able to demonstrate the ability to evaluate / measure work results in the Enterprise context
Familiarity with basic Project Management techniques to facilitate resource and workload management
Ability to manage difficult (or conflict) situations generated by daily interactions of a wide range of personalities
Familiar with an SLO-based (Service Level Objectives) management style
Clear vision on strategy, road to success and phases of delivery