Student & Registry Support Specialist

 

Description:

The Student Support Specialist plays a crucial role in providing comprehensive assistance, guidance, and support to students. Working closely with various academic departments and student services, the specialist ensures that students receive the necessary resources, information, and assistance to succeed academically and socially during their time at the institution.

 

Responsibilities

• Assisting students in completing enrolment with the awarding body during recruitment

• Provide academic advising to students, assisting them in course selection, academic planning, and degree progression.

• Help students understand academic policies, requirements, and procedures.

• Monitor students' academic performance and identify those in need of additional support.

• Offer a supportive and empathetic ear to students facing personal challenges, and refer them to appropriate counselling services if necessary.

• Connect students with available university resources such as tutoring, workshops, career services, and health facilities.

• Collaborate with different departments to address student needs effectively.

• Maintain accurate records of student interactions, concerns, and follow-up actions using university systems.

• Foster open communication with faculty, staff, and administrators to address student needs collaboratively.

• Work with Exams department.

• Deal with student queries over the phone and support them effectively.

• To assist the attendance officer in accurately marking attendance on the system.

• Calling and chasing the non-engaging students on daily basis

• Conduct termly telephone exit reviews for students on the last year of the program.

• Call and chase the students with outstanding balance of tuition fee.

• To manage and develop the work carried out by the registry team, making effective use of time and resources to meet the school responsibilities.

• To apply a full understanding of the policy and school processes that underpin key stages of the student life cycle and their implications for student & curriculum record keeping and the submission and impact of statutory returns.

• To assist in creating termly timetable for students.

• Assist registry in managing school student records and timetabling systems, working with internal customers, university partners and external regulators.

• Assist in maintaining accurate student record on Student Management System (SMS) and on new system – Treble SITS which is installation process.

• To be able to timely and accurately administer the day-to-day processing of all incoming student record information, undertaking active data quality verification exercises and running various routines to calculate and update data.

• To work with and support in other departments as and when required.

 

Skills and Experience Required

• Candidate should be fluent in English.

• Bachelor/Master’s Degree

• + 2 years of experience

• Previous experience in customer service or call centre will be welcomed.

• A high level of professionalism and ability to maintain confidentiality.

• Good Microsoft office skills specially MS Excel

• A high level of proficiency in the use and management of student record information systems; preference will be given to those who have worked with the similar student management system.

• Strong interpersonal, communication, and problem-solving skills.

• A high level of professionalism and ability to maintain confidentiality.

• Proficiency in data analysis and computer skills.

• Commitment to continuous learning and professional development.

• Multitasking

• Highly developed organizational, communication and presentation skills to handle student queries over the phone and support them effectively.