Staff Product Manager

Description:

In the era of information overload, AI will transform knowledge management into a strategic asset. In our organisation we want to leverage AI to capture, organise, and apply knowledge effectively. We want machines and humans to acquire, process and use knowledge to perform tasks and to unlock knowledge that can be delivered to our internal users and external customers to improve the decision-making process, increase automation and efficiency and reduce customer friction.

In this role you’ll set a vision how we generate, store, manage and share use knowledge. You’ll also lead the product vision on how we ‘serve’ proactive & reactive knowledge on our platform, triage and escalate to provide ‘right answer at the right time’ be that machine or machine handled This role calls for a blend of technical prowess, strategic thinking, and team leadership.

Requirements
 

• Proven track record in AI product development with tangible experience with AI capabilities and tooling and ML frameworks
• Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy, product and business issues
• Deep understanding of Generative AI use cases and how that could apply content creation, organisation, moderation and presentation
• Track record of self-starter products/projects work cross-functionally to guide products from conception to launch by connecting the technical, operational, design and customer worlds
• Highly competent problem solver
• AI Evangelist & teacher.
  
   

Key Responsibilities
 

• Full ownership of Remote’s Knowledge Management product strategy for the platform from A-Z
• Set Vision & Roadmap for how we approach AI & Knowledge in the organisation
• Lead how we store, organise, manage, present, track machine and/or human generated ‘Knowledge’ in the platform across all customer profiles (internal and external)
• Mentor and guide cross-functional teams, fostering a culture of innovation, collaboration, and excellence
• Stay updated on industry trends, emerging technologies, and best practices.