Sr Software Implementation Specialist

Description:

Responsibilities:

• Work closely with Project Managers, Solution Architects, Software Developers and/or Account Managers to determine appropriate configuration of the Company’s software for a particular clients and ensure the successful the configuration and deployment of the software application is completed for the client.

• Review client specifications, perform configuration and make recommendations as appropriate.

• Engage with clients as requested, either in one-on-one meetings, conference calls, emails and/or documented specifications in support of the project delivery. Good written and verbal English communication in a professional business environment is required.

• Work closely with the development team on prioritization and clarity of customize requests. Ability to thoroughly document customer requirements and to perform validation of those requirements.

• Ensure timely delivery of assigned tasks.

• Investigate and work with customer/internal team to identify and escalate issues reported by the customer.

• Setup and Configure the Company’s software applications to meet the customer’s requirements and verify that the deliverables meet the customer requirements.

• Document requirements for and ensure testing and validation of reports and dashboards based on customer requirements and business needs

• Document requirements for development team on customer needs unserved by solution

• Determine training requirements, create training materials and ensure delivery of product trainings to clients

• Transition client and portal to customer support staff upon completion of implementation projects

Experience:

• Must have at least 5+ years of experience working with customers in the United States (US) , with good written and verbal English communication skills in a business professional environment.

• Complete understanding of implementing and configuring software in a SaaS based product environment.

• Hands on experience in building user acceptance testing (UAT) test cases and performing functional QA to ensure that the configured software meets the customer business requirements.

• Able to write and understand technical documents like Functional Requirements Specification and Statement of Work.

• Working on the QA side of software or with developing software is a plus.

Behavioral Traits:

• Must be able to work in US hours (6PM to 3 AM Pakistan Time)

• Dependable, Enthusiastic, Motivated, Team Player

• Ability to work independently and in time sensitive environments

• Good English communication and interpersonal skills

• Highly organized and detail oriented. • Excellent problem solving.

• Ability to stay calm and perform well under stressful conditions.

• Promote positive tone and high standards of quality within the group or department, and serves as a model to other team members.

• Ability to learn new tools quickly