Specialist, Research Network

Description:

What Is In It For You

• Improve social skills while interacting with industry leaders across the globe
• Become a part of a truly global team culture
• Develop comprehensive industry knowledge
• Become part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities
• Based on planned growth & initiatives, you can emerge to the next role i.e Senior Analyst and more to act as a mentor for a global team

Responsibilities

• Maintain and improve existing Research Network operations to ensure client satisfaction and help benefit our company, clients, and research providers
• Provide detailed support for research providers, including entitling/disentitling their clients and providing training on reporting/processing tools
• Analyze and troubleshoot Client Support Requests received for issues related to the Capital IQ Investment Research product
• Provide analytics that supports our sales team and help continue growing our research business, including generating and communicating client-ready entitlement reports and email templates
• Identify entitlement issues for current subscribers and minimize the risk of cancellation