Draft contracts for new sale and renewal through create a contract (CAC) tool within Salesforce
Assisting internal partners in fixing net renewal rate (NRR) in salesforce Einstein and providing support
Participating in data governance projects and assist with clean-up activities within salesforce.
Participating in UPF projects and assist with providing meaningful solution.
Resolving general inquiries related to new sales and renewals.
Providing subject matter expertise while performing the root cause analysis of issues within OTC system to ensure better data quality and client buying experience.
Collaborate with different internal departments such as order management, legal, fulfillment, Cash apps and collections to resolve client queries.
Requirements
Strong comprehension, oral and written communication skills.
Knowledge of MS office (Word, Excel, and PowerPoint) is a plus.
Familiarity with Salesforce is a plus
Attention to detail, self-motivation, positive mindset, excellent work ethic
Ability to work independently with minimum supervision
Strong organization, multi-tasking and prioritization skills
Commitment to integrity and excellence with a client-first mindset
Ability to multi-task while working under pressure