Servicenow Itom Discovery Engineer

Description:

Job Responsibilities

• Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
• Creation of custom discovery patterns as needed
• Discovery troubleshooting and pattern remediation
• Provide visibility to the performance and issues related to Discovery
• Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
• Work with Application SMEs to create and validate Service Maps for key applications
• Participate in Configuration Management meetings and Story Time where appropriate
• Perform day to day administration of the ServiceNow Service Mapping and Discovery tool, including mapping additional defined business services into the tool as defined
• Maintain the integrity of the Service Mapping tool across production and non-production environments
• Assisting in troubleshooting patch / release management issues, and upgrades
• Review the data being populated into the CMDB and act as partial owner of the CMDB

Job Requirements

• Bachelor's degree in Computer Science, Information Systems, or Business required
• Minimum of 1 year experience with ServiceNow Discovery and Service Mapping
• Minimum of 5 years working in large scale configuration management databases or related IT organization
• Experience working with LDAP, Active Directory and SUDO highly desirable
• Experience integrating with tools to federate data into a CMDB
• Strong written and verbal communication
• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
• Proficient with Microsoft Office tools; Excel, PowerPoint, Word
• Intermediate Windows and Unix administration skills
• Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
• Familiarity with the following concepts: XML, and JSON/script language
• Familiarity with Tanium
• Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
• Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)