Description:
We are seeking a skilled ServiceNow Developer with expertise in JavaScript, integrations, and advanced automation to design, develop, and optimize ServiceNow applications. The ideal candidate will have hands-on experience with ServiceNow scripting, ITSM, integrations, and real-time functionality using modern tools like MongoDB and Firebase.
Key ResponsibilitiesServiceNow Scripting & Development
- Write and maintain Client Scripts, Business Rules, Script Includes, and UI Scripts using JavaScript for custom functionality.
- Develop and customize Service Portal components and widgets, ensuring a seamless user experience (UI/UX).
ServiceNow ITSM Implementation
- Configure and automate Incident, Problem, Change, and Request Management processes.
- Utilize JavaScript to optimize workflows, ensuring efficient handling of service requests and IT operations.
ServiceNow Integration
- Integrate ServiceNow with external applications using REST API, SOAP API, and MID Server for secure data exchange.
- Set up and manage external database integrations, including MongoDB and Firebase, for advanced features like real-time updates and synchronization.
Glide API Utilization
- Work with GlideRecord to fetch records and manage ServiceNow’s database.
- Implement GlideAjax for asynchronous server-client communication.
Configuration and Customization
- Develop and customize workflows, UI Policies, Business Rules, and Data Policies to automate processes and maintain data integrity.
- Configure forms, layouts, and views to meet business requirements.
Discovery and CMDB Management
- Implement Discovery to map network assets and IT services into the CMDB.
- Manage and maintain Configuration Items (CIs) critical for IT operations.
Reporting and Dashboards
- Design and create real-time reports and dashboards to track KPIs and metrics.
- Integrate external data sources like MongoDB for comprehensive data visualization.
Update Sets and Deployment
- Utilize Update Sets to migrate configurations and customizations between environments.
- Follow best practices for safe and efficient deployment of changes to production systems.
Required Skills and Experience
- Proficient in JavaScript for scripting and customizations within ServiceNow.
- Strong experience with ServiceNow’s Glide API (GlideRecord, GlideAjax).
- Hands-on experience with ServiceNow ITSM modules (Incident, Problem, Change, Request).
- Expertise in ServiceNow integrations using REST API, SOAP API, and MID Server.
- Advanced knowledge of MongoDB and Firebase for external database management and real-time synchronization.
- Experience in developing and customizing Service Portal components and widgets.
- Familiarity with ServiceNow CMDB and automated Discovery processes.
- Proven ability to create and optimize workflows and automation scripts.
- Strong reporting and dashboard creation skills, including integration with external data sources.
Preferred Qualifications
- ServiceNow Certified Application Developer or Certified System Administrator.
- Familiarity with Agile or Scrum methodologies.
- Experience with cloud platforms and modern DevOps practices.
- Knowledge of ITIL framework and best practices.