Service Delivery Optimization

Description:

• Reviewing current business enhancement practices and processes in the IT Services to identify opportunities for improvement or innovation.
• Working closely with the Management and team to champion and advice on the implementation of recommended changes to existing practices and processes, and/or the initiation of new practices and processes.
• Reporting new changes and process with Analytical insights and working on Data Analytics
• Undertaking business studies to integrate overall initiatives for the management of changes to systems, methods, procedures, and strategic business actions
• Help identify, implement and manage continuous improvement opportunities for the various Departments and processes
• Create and maintain documentation · Diagnose, evaluate and resolve complex problem situations