Description:
We are seeking an experienced Service Coordinator with a background in U.S. home health care to join our team. This role requires managing our client base and overseeing a team of caregivers in the USA to ensure the delivery of high-quality services. The ideal candidate will also play a key role in driving business growth by generating new leads and building strong relationships with clients and caregivers.
Responsibilities:
- Oversee and manage a team of caregivers, ensuring exceptional service delivery.
- Maintain a strong working relationship with caregivers, fostering a positive and collaborative environment.
- Demonstrate strong scheduling acumen to ensure seamless service coordination and caregiver assignments.
- Actively reach out to potential clients, including private MCOs, via calls and emails to generate new business.
- Maintain strong relationships with existing clients by providing world-class customer service.
- Actively listen to client concerns and provide effective solutions to enhance satisfaction.
- Ensure compliance with industry regulations and company standards.
Requirements:
- Proven experience in a U.S. home health care service coordinator role.
- Strong communication skills (verbal and written) with the ability to clearly convey information.
- Excellent persuasion and influencing abilities to drive business growth.
- Exceptional active listening skills to understand and address client needs effectively.
- Strong scheduling and organizational abilities to manage caregiver assignments efficiently.
- Ability to work remotely and manage teams in different locations.