Senior Telecom Engineer

Description:

• Must have Experience on Avaya & Genesys Solutions, particularly in Contact Centers.
• Able to Administer, Deploy and Support Cloud based Voice solutions for Voice, Omni[1]channel, Social Media, Session border controllers in multi-vendor, and multi-site environments.
• Able to secure Contact Center solutions using Cyber security principles and meet SLA.
• Able to ensure Software Patches on the Systems are applied without impacts and risks are mitigated in planned manner while meeting SLAs.
• Any Advance Experience on any vendors like Avaya, Genesys, Five9 and Twilio is nice to have.
• Minimum 4-7 year experience in Managing and Implementing Contact Center System and its integration with 3rd party platforms (Must).
• Knowledge and Hands-on in contact centers solutions in multi-site and multi-tenant environment.
• Minimum 2-4 years supervisor / team lead experience to manage resources in shift efficiently.
• Minimum 2-4 years’ experience in Telephony Projects planning and scoping to develop a design based on PMP principles.
• Concept knowledge and understanding of Project Management.
• Must be able to send Multiple Reports for the Managers and above in a timely basis.