Description:
Tekboox is an information technology services provider based in Chicago, specializing in planning, managing, and implementing technology-driven business solutions. We offer Managed IT Services, IT Security, and retail a wide range of IT and hardware products globally at competitive rates. Our focus is on providing the highest level of customer satisfaction through exceptional services with precision and excellence.
Responsibilities
- Provide technical support and management for switches, firewalls, VPNs, servers, and virtualization technologies.
- Administer and support Office 365 environments, including backups and disaster recovery solutions.
- Manage network-attached storage (NAS) and Azure cloud services.
- Oversee email services, email security, web security, and web management.
- Ensure the proper functioning of public domain services and SSL certificates.
- Utilize RMM tools and ticketing systems to track and resolve issues efficiently.
- Collaborate with clients to understand their IT needs and provide timely solutions.
Requirements
- 4-6 years of professional experience working with an international MSP as a service provider.
- Proven expertise in managing and supporting the following technologies: switches, firewalls, VPNs, servers, hardware, virtualization, Office 365, backups and disaster recovery, NAS, Azure, email services, email security, web security, web management, public domain services, SSL, RMM tools, and ticketing systems.
- Proficiency in using ticketing systems to manage and resolve technical issues.
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology).
- Excellent English communication skills.