Description:
ibex. is looking to hire a “Senior Genesys Cloud Engineer” who will play a crucial role in designing, implementing, and maintain our contact center and unified communication platform for our clients. Your primary focus would be on Genesys Cloud CX Contact Center, along with another UC Platform
Job Description:
- Identifies, examines, and resolves moderately complex problems with business communication systems.
- Provide high level of technical consultation support to customers across globe.
- Provide Complex Configuration Programming changes support to internal & external customers.
- Act as Project Lead and Technical Lead on need-to-need basis, especially on Telecom and Telephony driven projects.
- Require to work with all stakeholders & partners supporting end-user installations, configuration & programming changes.
- Deliver process Training/KT’s new joiners.
- Deliver technical KT to external teams depending upon skills & requirements.
- Create Job Aids, MOP for internal team members & customers on demand.
- Remote/Onsite Implementation, demonstration and delivery of the solution.
- Handle technical escalations & technical issues escalated by team members.
- Able to meet all Service level targets on all Ticketing Queues on Service Requests, Change tickets, Incidents and Projects.
- Must be able to escalate when required within Partners Support to avoid downtimes.