Senior Business Analyst

Description:

● Work with clients and end users to gather, understand, and define business requirements

● Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients

● Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories

● Complete the configuration for user stories within Salesforce, App Exchange products, or other cloud-based technologies

● Collaborate with developers to test and verify that solutions will meet the business requirements

● Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training.

Qualifications and Requirements

● Experience using Salesforce or similar CRM Products to develop a client or business solutions

● Hands-on experience configuring Salesforce or similar CRM Products, including workflows, validation rules, and security controls

● Proven ability to leverage analytical and problem-solving skills in a fast-paced environment

● Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies

● Strong presentation, communication (written and verbal) skills, and interpersonal skills

● Ability to juggle and prioritize multiple tasks within a collaborative team environment

● Demonstrates flexibility and willingness to do what it takes to get the job done

● Drive and desire to learn and grow both technical and functional skill sets

● Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio

● Must have a bachelor’s degree completed