Description:
The FIG Client Support team is responsible for providing support for our business intelligence tool by holding investigative conversations with clients & driving product usage. The team is dedicated to supporting and training our diverse clients on the Financial Institutions Group (FIG) solutions available on S&P Global Capital IQ Pro.
Being present in the US, UK, Pakistan, India, Philippines, and Argentina makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc)
The Impact
- As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover.
- Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.
What’s In It For You
- Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward outstanding performance with growth opportunities.
- Sharpen social skills while interacting with industry leaders.
- Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations & universities located across the world.
- Learn technical expertise like MS Excel and SQL.
- Opportunity to take on additional responsibilities such as PCO Campaigns, Client Webinars, KB Articles and PRG’s
Responsibilities
- Provide client support via phone, email, and chat
- Make suggestions regarding product usability, presentation, and data quality
- Work with clients and internal colleagues to help build customized, data-intensive Excel models
- You will work with Associates on projects that improve and develop subject matter expertise of the Associate
- Work alongside Account Management, Data Management, Product Management, Technical Support, and Financial Modeling to address client concerns
- Conduct product demo/walkthrough of Capital IQ Pro to the clients, particularly focusing on FIG solutions and Product functionalities
- Assist with Training and Mentoring new hires after demonstrating expertise in product knowledge and best practices for client and case management
Basic Qualifications
What We’re Looking For:
- Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
- Knowledgeable in finance, capital markets or the global economy
- Excellent written and verbal communication skills
- Strong attention to detail and ability to multitask effectively
- Team-player mentality with tight-knit teamwork skills
- Flexible to changes in a rapidly growing environment