Scrum Master

Description:

The Team: The Order to Cash team is responsible for the management and improvements of the Business Applications that drive S&P Global. Our team leads many internal applications from Salesforce, Order to Cash, Order Fulfillment, Reporting and Workflow tools. You will have the opportunity every single day to work with people from a wide variety of backgrounds and to develop a close team dynamic with coworkers from around the globe.

Responsibilities and Impact: You will work alongside a Salesforce and integrating systems Solutions Architect and other team members. You will use your skills and experience to help improve our Salesforce Platform. You will be involved in strategic planning and execution that will include working in all areas of Salesforce from Service Cloud, Sales Cloud, App Partners, Lightning, Wave and more.

Would you like the opportunity to work on a team that will craft the future of the company's Salesforce Instances? You enjoy working to break down and solve complex problems by creating practical, maintainable, and scalable solutions. You're a great person that willingly collaborates, listens, and cares about your peers. This position will enable you to interact with an Agile team of in-house Salesforce and integration systems professionals from around the world. We are in search of a highly motivated Project Manager / Business Analyst who is excited about utilizing their technical project management skills to lead projects from conception to completion in an Agile environment across multiple CRM teams.
 

• Act as Servant leader to an Agile team
• Educate Agile teams to maximize efficiencies and performance from Scaled Agile practices and values
• Coach Agile scrum teams in self-organization and continuous improvement
• Guide the Agile team to consistently delivery customer value
• Manage risks, mitigate impediments, and negotiate dependencies within and across Scrum teams
• Facilitate Scrum events including, Daily Stand-ups, Iteration Planning, Refinement sessions, iteration Reviews, and Retrospectives.
• Work with Product Owners to ensure features and user stories are clear, concise, prioritized, and understood by every member of the Agile team.
• Establish and maintain open and clear lines of team communication to facilitate status transparency
• Enforce attention to detail in system usage to ensure accurate and timely reporting
• Work with peer Scrum Masters, Release Train Engineers, and Agile Coaches to increase the effectiveness of Scaled Agile.
   

What We’re Looking For

Basic Required Qualifications:
 

• 3+ years of experience as a business analyst in a technical environment.
• BA/BS in a relevant field (business or technology) or experience, with understanding of the financial services industry
• Experience leading teams as a Scrum Master
• Strong Critical Thinking and analytical skills
• Deep knowledge of and passion for Agile/Scrum including Agile metrics and reporting techniques
• Good understanding of SAFe.
• Communication skills (presentational, active listening, ability to build consensus, and support across functions and at all levels)
• Salesforce Certifications or willingness to achieve Admin certification within first year
• Ability to clearly bring together and document software requirements
• Experience working effectively in a dynamic development environment within large, global teams
• You will be able to resolve conflict through arbitration, negotiation, reasoned discussion, or critical issue
• Aptitude for nurturing self-organizing, high performing teams via servant leadership, individual coaching, and mentoring
• Proficient in the use of Azure DevOps (ADO)
• Willing to work in Evening/ Night Shift.