Description:
We are seeking a highly organized and detail-oriented Scheduler / Appointment Coordinator to join our team. The ideal candidate will be responsible for managing and coordinating staff schedules, handling appointments, and ensuring smooth communication between Child Development Services (CDS) staff, parents, and leadership. This role requires exceptional organizational skills, effective communication, and the ability to adapt quickly to changes.
Key Responsibilities:
- Coordinate and Manage Appointments: Schedule visits for staff, ensuring consistency in recurring appointments and preventing conflicts.
- Maintain Staff Schedules: Keep staff calendars up to date, including work hours, appointments, meetings, and events, and make adjustments as needed.
- Communicate Schedule Updates: Notify parents, CDS staff, and leadership of any changes, cancellations, or updates, ensuring smooth and timely communication.
- Reschedule and Prioritize: Adjust schedules promptly in the event of cancellations or unexpected changes, prioritizing urgent needs.
- Collaborate: Work closely with leadership and team members to ensure alignment and effective scheduling across the board.
Requirements:
- Proven experience in scheduling or coordination roles (experience in child development services or medical scheduling is a plus).
- Excellent organizational and time-management skills.
- Strong communication skills with the ability to manage multiple stakeholders.
- Ability to adapt to last-minute changes and prioritize tasks effectively.
- Proficiency in scheduling software (e.g., Google Calendar, MS Outlook, etc.).
- A customer service-oriented mindset with a focus on problem-solving.