Salesforce Support

Description:

What We Are Looking For

• Should have at least 4 years experience working with Salesforce and/or on a Technical Support Team in a related field.
• Basic understanding of Agile best practices
• Good understanding of development environments and testing processes
• Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions
• Bachelor’s Degree or Master Degree in Engineering or equivalent
• Excellent team player & interpersonal skills
• Experience collaborating with clients on business process enhancements
• Experience working in an ITSM or Service Desk Environment

Preferred Qualification

• Knowledge of Salesforce CPQ and Billing, Oracle CPQ or other OTC Applications will be an added advantage
• Knowledge of Salesforce Application is a must
• Knowledge of ServiceNOW and it's capabilities