Sales Trainer

Description:

360 Marketing Zone is a leading provider of Marketing Services, committed to delivering exceptional customer experiences. Our call center plays a crucial role in driving sales and maintaining high customer satisfaction levels. We are looking for an experienced Sales Trainer to join our team and contribute to the continuous improvement of our sales staff.

Job Responsibilities:

1. Conduct training sessions for new and existing sales representatives on product knowledge, sales techniques, objection handling, and customer service skills.

2. Develop training materials, including presentations, handouts, and online resources, to support training programs.

3. Evaluate training effectiveness through assessments, quizzes, and performance metrics, and provide feedback and coaching to sales reps.

4. Collaborate with sales managers to identify training needs and tailor training programs to address specific skill gaps or challenges.

5. Stay updated on industry trends, best practices, and sales methodologies to incorporate into training programs.

6. Assist in onboarding new sales hires by providing comprehensive training on company policies, procedures, and systems.

7. Monitor and track sales team performance post-training to measure the impact of training initiatives and identify areas for improvement.

8. Conduct regular follow-up sessions and refresher training to reinforce key concepts and ensure continued skill development.

9. Participate in sales meetings and provide insights and recommendations based on training observations and data analysis.

10. Foster a positive learning environment and promote a culture of continuous learning and development within the sales team.

Qualifications:

1. Bachelor's degree in Business, Marketing, Communications, or related field preferred.

2. Minimum of 2 years of experience as a Sales Trainer or similar role in a call center or sales environment.

3. Proven track record of developing and delivering effective sales training programs that improve sales performance and customer satisfaction.

4. Strong knowledge of sales techniques, customer relationship management (CRM) systems, and call center operations.

5. Excellent communication, presentation, and interpersonal skills.

6. Ability to work collaboratively with cross-functional teams and adapt training strategies to meet evolving business needs.

7. Analytical mindset with the ability to interpret data and metrics to measure training effectiveness and identify areas for improvement.

8. Professional certifications in training and development or sales training (e.g., Certified Professional in Training Management, Certified Sales Trainer) a plus.

9. High level of energy, enthusiasm, and passion for coaching and developing sales talent.

10. Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.