Description:
We are looking to hire a Sales Support Executive for our Pakistan office who will be responsible for processing sales orders, reviewing purchase contracts & Letters of Credit (L/C), preparing shipping documents, and ensuring customer satisfaction.
About the Job Role:
Order Processing
- Register and track orders received from Sales Agents in overseas offices for issuance of sales documentation.
- Verify and review the contents of all documentation issued by Buyers and other stakeholders.
- Provide daily and weekly reports on order fulfilment status.
Letter of Credit Management
- Verify and review the contents of Letters of Credit (L/C) issued by Foreign Banks
- Ensure compliance with L/C terms and conditions, and liaise with relevant stakeholders to resolve any discrepancies in L/C documents.
Shipping Documentation
- Prepare accurate and timely shipping documents complying with Buyers’ requirements and L/C instructions.
- Coordinate with all internal and external stakeholders to ensure seamless document preparation and dispatch as per Buyers’ requirements and L/C instructions.
Sales Support
- Provide general sales & marketing support to the Sales Agents in overseas markets.
- Assess and mitigate potential risks associated with order fulfilment. Develop contingency plans to address supply chain disruptions and ensure business continuity.
- Ensure compliance with relevant local and international regulations, quality standards, industry standards, environmental standards, and company policies in order fulfilment activities.
- Collaborate with internal stakeholders, including Logistics, Accounts, Sales & Purchase teams, to ensure excellent customer service and optimize the overall Supply Chain.
Required Experience, Skills and Qualifications:
- Must be based in Pakistan.
- Minimum 5 years of relevant experience in Sales Support and Customer Service, with deep understanding of best practices in both areas.
- Excellent knowledge of international trade, especially Letter of Credit (L/C) management
- Must have a good level of computer literacy & have experience with Microsoft Outlook, Microsoft Excel and Google Sheets.