Sales Support Associate

Description:

Responsibilities

CS, ADOPTION/USAGE

Develop and execute proactive, creative, and ongoing contact initiatives in partnership with marketing and relevant account team(s)

Drives continuous service improvement with the goal/focus on product adoption and usage growth

Educate and spread awareness within the client base about our capabilities to increase overall product usage and the number of users leveraging, knowledge of product specialists, focusing on distinct users, and industry trends

Provide platform and product functionality and new release trainings (on-site or virtually) specific to a user job function, and gather client feedback to support product enhancements

In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests

Support renewal proposals and potentially identify upsell opportunities

Commit to continuous learning of the products suite and services we offer, including ongoing enhancements, new offerings and how they relate to customers workflow

Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs

Ensure enhancement requests from clients are routed to product stakeholders

Leverage internal sales tools to optimize client engagement, e.g., CRM and Cadence systems