Sales Specialist

Description:

Key Responsibilities:

• Respond promptly and professionally to incoming inquiries, questions, and orders from customers.
• Provide detailed information about our products or services, including features, benefits, and pricing.
• Assist customers in making informed purchasing decisions and upsell or cross-sell where applicable.
• Handle customer complaints or concerns with patience and empathy, striving for resolution.
• Conduct proactive outbound calls to generate leads, nurture prospects, and close sales.
• Follow up with leads and past customers to re-engage and drive sales opportunities.
• Deliver compelling sales pitches tailored to individual customer needs.
• Overcome objections and objections while providing solutions and information.
• Build and maintain positive and lasting relationships with customers.
• Keep detailed records of customer interactions and transactions in CRM software.
• Regularly follow up with customers to ensure satisfaction and identify additional needs.
• Maintain an in-depth understanding of our products or services, staying informed about updates and changes.
• Stay current with industry trends, market competition, and customer preferences.
• Provide accurate and comprehensive information to customers.
• Adhere to company policies, ethical standards, and legal requirements, including data protection and telemarketing regulations.
• Prepare and submit regular sales reports and updates to the sales manager.
• Provide feedback on customer feedback, objections, and areas for improvement.

Qualifications:

• Bachelor's degree in Business or related field preferred).
• Proven experience in inbound and outbound sales or telemarketing.
• Excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Ability to handle customer objections and challenges effectively.
• Proficiency in using CRM software and other sales tools.
• Self-motivated, target-oriented, and results-driven.
• Adaptability and problem-solving skills.
• Comprehensive knowledge of the industry and our product/service offerings.
• Compliance with all relevant laws, regulations, and company policies.