Sales & Cs Executive

Description:

As a Customer Services Officer, you will be:

· Calling on panel Nursing and Care Homes throughout the UK and acquiring their staffing needs and confirming the terms of business.

· Coordinating with the Home Managers by drafting and sending them emails with the Company’s Terms of Business.

· Adding the requirement of the client on an Excel Sheet and forwarding them to the Data Entry Department for processing.

· Collaborating with the clients, to get the updated vacancy list to keep the system updated

· Providing Customer Support

· Handling Client queries

· Handling resource queries (If there is any difference between the expected and offered shift patterns or salaries)

Must Haves

1. Proven experience of at least 2 years of UK/US-based BPO client coordination & customer services experience both verbally and through emails.

2. Positive and clear English language communication skills.

3. Confident & Responsible.

4. Effective Listening Skills.

5. Well-organized & Time Management Skills.

6. Ability to work with targets.

7. Should be comfortable working during UK timings, 5 days a week.