Description:
We’re looking for a new Sales-Assist Representative I to join the Sales-Assist Motion at Zapier. This position is for a 12-month contract as part of a pilot program based in India.
Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry.
Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Intercom, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
About You
- You are located in India and able to work ~11:00 am - 8:00 pm IST.
- 2+ years of experience, with a track record as a quota-carrying Business Development Rep/Sales Development Rep with direct selling experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.
- Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)
- You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.
- You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.
- Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas
- Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension.
Things You’ll Do
As a Sales-Assist Representative I, you will have 3 main responsibilities:
- Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ Hours) with customers through Intercom. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.
- Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.
- Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.