Description:
Zubaida's J.S. Group is a renowned and growing retail conglomerate committed to offering premium products and an unparalleled shopping experience across various sectors. With a legacy of excellence and innovation, we are currently seeking dynamic and experienced Retail Store Managers to lead our store teams and contribute to the continued success of our retail divisions.
Key Responsibilities:
- Store Operations Management:
- Oversee and coordinate day-to-day store operations, ensuring efficiency and compliance with company policies.
- Develop and implement operational procedures to optimize workflow, enhance productivity, and maintain a high standard of service.
- Team Leadership:
- Recruit, train, and supervise a team of retail associates, fostering a positive and collaborative work environment.
- Motivate and guide team members to achieve sales targets and deliver exceptional customer service.
- Conduct regular performance evaluations and provide constructive feedback for professional development.
- Sales and Revenue Growth:
- Develop and execute strategies to drive sales, achieve revenue targets, and enhance the overall profitability of the store.
- Analyze sales data, customer feedback, and market trends to make informed decisions.
- Implement effective merchandising and promotional strategies to maximize sales opportunities.
- Customer Service Excellence:
- Ensure the delivery of outstanding customer service by maintaining high service standards and promptly addressing customer inquiries and concerns.
- Train staff to provide a personalized and positive shopping experience, creating customer loyalty.
- Inventory Management:
- Monitor and manage inventory levels to prevent stockouts and minimize overstock situations.
- Conduct regular stock assessments and collaborate with suppliers to optimize product availability and assortment.
- Implement effective inventory control measures to minimize shrinkage.
- Financial Management:
- Prepare and manage budgets, ensuring financial targets are met and operational expenses are controlled.
- Monitor key financial metrics and implement necessary actions.
- Compliance and Safety:
- Ensure compliance with company policies, industry regulations, and local laws.
- Create a safe and secure environment for both customers and staff.
Qualifications:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum 5 years of proven experience in Retail Management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of retail operations, merchandising, and customer service.
- Analytical mindset with the ability to make data-driven decisions.
- Proficient in using retail management software.