Retail Sales Manager

Description:

*) Excellent verbal communication skills with active listening and trust-building skills

*) Excellent sales and customer service skills for understanding and meeting customers’ needs and ensuring customer satisfaction

*) Extensive knowledge of the Laptops, PCs, Gaming, Networking Products, Component and Accessories being sold

*) Ability to understand and anticipate customers' needs and can recommend alternative options and assist customers in decision-making.

*) Informing customers and visitors about Promotions, Programs, and Discounts

*) Ability to Up-Sell and Cross-Sell

*) 4-5 Years of relevant work experience in an IT Retail Store.

*) Understanding of the retail sales process

*) Familiarity with consumer behavior principles

*) Knowledge of inventory stocking procedures

*) Ability to perform in fast-paced environments

*) Ability to maintain presentable and in-stock condition in the store

*) Ensuring Security and Surveillance of the Store and Monitoring loss prevention activities

*) Ensure proper customer service by teaming with co-workers

*) Attending and participating in sales meetings and in-time reporting

*) Can manage and process Returns, exchanges, and Warranty Issues

*) Can manage Payment Collection and Cash handling

*) Can Maintain and Manage Customers Database

*) Can Manage Administrative Matters of the Store