Description:
Product Service Delivery
-
- Utilize IT/BOSS systems to schedule resources effectively.
- Plan capacity profiles to meet demand forecasts for different exam products.
- Communicate timely with Venue Staffs and test day staff for smooth exam delivery.
- Manage logistics and support training of Venue Staffs.
- Oversee performance evaluation and ensure accurate and timely payments to Venue Staffs.
- Support staff recruitment under the guidance of management.
Customer Service
-
- Take accountability for resolving complex/escalated operational complaints and issues related to venue staff.
- Maintain effective communication with customers throughout the resolution process.
Relationship and Stakeholder Management
-
- Advise or engage directly with Venue Staff to address issues and provide solutions.
- Foster good working relationships with operational teams, customer services, and procurement.