Reservation Officer

Description:

Hotel Mehran in Karachi is hiring a Reservation Officer to manage reservations efficiently and provide exceptional service to guests. This role involves handling reservations via phone, email, and online platforms, providing information about room availability and rates, upselling services, maintaining guest records, and addressing guest inquiries. The successful candidate should have a customer-focused approach and excellent communication skills.

Key Responsibilities:

• Handle reservations efficiently via phone, email, and online platforms.
• Provide accurate information about room availability, rates, and packages.
• Upsell rooms and services to maximize revenue.
• Maintain and update guest records in the reservation system.
• Address guest inquiries and resolve issues promptly and professionally.
• Follow up on special requests and ensure guest preferences are noted.

Requirements:

• Proven experience in a similar role, preferably in the hospitality industry.
• Customer-focused mindset with a warm and professional demeanor.
• Fluency in English; additional language skills are a plus.