Recovery Officer

Description:

• Develop strategies and action plans to recover outstanding sales revenue from customers who have delayed or defaulted on payments.

• Contact customers via phone calls, emails, or letters to discuss overdue payments, understand reasons for non-payment, and negotiate payment solutions that align with company policies.

• Negotiate payment terms, settlement amounts, or payment schedules with customers, considering their financial circumstances while ensuring company interests are protected.

• Review and reconcile customer accounts to identify discrepancies, resolve billing errors, and clarify any outstanding payment issues.

• Build and maintain positive relationships with customers to foster goodwill and encourage timely payment. Address customer concerns, provide clarifications, and resolve disputes to promote customer satisfaction and retain long-term business relationships.

• Maintain accurate records of all customer interactions, payment arrangements, and recovery efforts.

• Prepare reports on recovery progress, outstanding accounts, and recovery outcomes for management review.

• Collaborate with the sales team to share information about recovered accounts and updated payment terms.